Managed Backup & Recovery

BackupAssist is a progressive range of services delivering reactive telephone-based support through to a fully managed, on-site, pay-as-you-go solution.

BackupCare

Benefits

• Reactive operational support and advice including vendor liaison
• Annual backup server software upgrade
• Bi-annual health check
• Annual strategic planning session

BackupReport

Benefits

• Industry leading reporting software from EMC
• Provides monitoring, reporting, alerting and troubleshooting capabilities
• Dashboard view across entire backup environment
• Bi-annual service review meetings
• Software delivered on a low cost ‘as a service’ model
• Agent-less, secure and quick to deploy

BackupMonitor

Benefits

• Daily monitoring of backup environment
• Incidents raised proactively and customer alerts issued
• Key performance reporting
• Key performance guarantees

BackupManage

Benefits

• Daily monitoring of backup environment
• Incidents raised remotely and fixed remotely
• Change Management and Capacity Planning
• Key performance reporting
• Key performance guarantees

Backup as a Service (BaaS)

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• BaaS is a flexible out–tasking solution for the enterprise backup and recovery environment designed to control costs and improve service levels. Backup data remains in–house but we combine enterprise–class backup software and advanced management tools from IBM and EMC and a team of backup and recovery experts to administer operations remotely.