Managed Maintenance

In today’s multi-vendor storage environment organisations have to manage multiple maintenance contracts often with different termination dates and service levels.

As the number of devices increases, or are upgraded, management of these agreements can become a time consuming, manual exercise, particularly if agreements have different termination dates and service levels.

Apart from managing the volume of maintenance contacts, an organisation also has to ensure that service levels are both relevant to business needs and that these service levels are being consistently met.

MaintenanceAssist is a Tectrade service that provides a comprehensive management service for all your hardware and software contacts. It combines our sales support team which is highly trained and experienced in the day to day administration of multi-vendor maintenance contracts, with our ITIL trained Service Desk team which is responsible for delivering Tectrade’s support services.

Business Value

• Centralised management of maintenance contracts for underpinning hardware and software.
• Full integration with service desk software and reporting via Customer Portal.
• Performance management of manufacturer’s response times against SLAs.