Managed Storage

Rising complexity driven by proliferation of devices and rising data volumes, increases risk of unexpected downtime, poor performance, low utilisation and frequent purchases of additional storage capacity.

Tectrade’s SANAssist support and resource management services provide low-cost access to skills and industry-leading management tools.

SANCare

Features

• Reactive telephone based operational support and advice including vendor liaison.
• Bi-annual review of firmware levels and error logs.

Benefits

• Cost efficient access to a team of vendor certified SAN consultants offering 1st, 2nd and 3rd line support.
• Liaison with hardware and software vendors to accelerate problem resolution.
• In hard pressed IT departments firmware levels and error logs can get overlooked exposing the SAN to unplanned downtime, reduced vendor support or lengthy and complex upgrades.
• Consolidated and centralised tracking of vendor service agreements.

Storage Resource Management (SRM)

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Features

• Industry leading reporting software from NetApp.
• Provides monitoring, reporting, alerting and troubleshooting capabilities.
• Simulate planned configuration changes to accurately determine their impact on environment.
• Set service policies and track violations and vulnerabilities before they impact performance or cause unplanned outages.
• Dashboard view across entire SAN environment.
• Quarterly Service Review meetings.
• Software delivered on a low cost ‘as a service’ model.
• Agentless, secure and quick to deploy.
• Performance and Capacity management modules available as options

Benefits

• Provides dramatically improved visibility of the entire SAN environment and across multi-vendor devices.
• Low cost access to best of breed monitoring and reporting software that has been fine tuned to address the needs of the mid sized and large SAN environment.
• Reduces administration time and drives improved service levels and operating efficiency.
• Delivers a wide range of reports for the operations, management and compliance teams.
• Reduces the risk of unexpected outages or performance degradation.