StorageAssist TSM Managed Service
Overview
Remove any uncertainty over whether all your backups have completed successfully and get 100% confidence that any missed or failed backups will be promptly investigated and resolved.
Tectrade provides a service credit backed guarantee that your TSM environment will be monitored on a daily basis and incidents raised within four hours for all missed or failed backups. In addition, Tectrade will perform two daily and one weekly checks on the TSM environment to ensure that the system is optimised and potential issues detected and resolved.
For security, Tectrade will only access the TSM server and will require user assistance for missed or failed backups caused by network or client errors.
Tectrade is unable to guarantee fix times caused by TSM code errors or where user intervention is required. However, Tectrade typically resolves 80% of issues without any user intervention.
Highlights
Guarantee your TSM backups
Reduce TSM administration by 75%
Eliminate the need for TSM skills
Eliminate the need for TSM skills
Eliminate the need for TSM skills
Features
Daily backup success report
Daily backup system checklist
Incidents raised for all failed or missed backups within 4 hours of report
Incident tracking via Customer Portal
Escalation procedures for critical servers
Weekly backup summary report
Monthly management reports
Service credit backed guarantee
Key Deliverables
Proactive, preventative maintenance and support of the TSM environment
100% backup success
