Protecting Data - Managing Data Growth - Simplifying Structure


StorageAssist TSM Managed Service

Overview

Remove any uncertainty over whether all your backups have completed successfully and get 100% confidence that any missed or failed backups will be promptly investigated and resolved.

Tectrade provides a service credit backed guarantee that your TSM environment will be monitored on a daily basis and incidents raised within four hours for all missed or failed backups. In addition, Tectrade will perform two daily and one weekly checks on the TSM environment to ensure that the system is optimised and potential issues detected and resolved.

For security, Tectrade will only access the TSM server and will require user assistance for missed or failed backups caused by network or client errors.

Tectrade is unable to guarantee fix times caused by TSM code errors or where user intervention is required. However, Tectrade typically resolves 80% of issues without any user intervention.


Highlights

Guarantee your TSM backups Reduce TSM administration by 75% Eliminate the need for TSM skills Eliminate the need for TSM skills Eliminate the need for TSM skills

Features

Daily backup success report Daily backup system checklist Incidents raised for all failed or missed backups within 4 hours of report Incident tracking via Customer Portal Escalation procedures for critical servers Weekly backup summary report Monthly management reports Service credit backed guarantee

Backup Operations Overview for Backup Services for Last Week

Protecting Data - Managing Data Growth - Simplifying Structure
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Data Managed Job Summary Success

Protecting Data - Managing Data Growth - Simplifying Structure
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Success rate for last month

Protecting Data - Managing Data Growth - Simplifying Structure
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Amount of data backed up on a daily basis

Protecting Data - Managing Data Growth - Simplifying Structure
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Key Performance Indicators

Protecting Data - Managing Data Growth - Simplifying Structure
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Key Deliverables

Proactive, preventative maintenance and support of the TSM environment 100% backup success